Last updated: 12th June 2026

At Care Means, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the rights you have.

Who we are

Care Means helps individuals and families understand care options and connect with relevant care-related services.

For privacy queries, contact us at:

Email: simon@caremeans.com
Address: Clive Barn, Wem Road, Shrewsbury, SY4 3JH

Information we collect

We may collect personal information when you use our website, complete a form, make an enquiry, or contact us.

This may include:

• Your name

• Email address

• Phone number

• Postcode or location

• Details about the type of care or support you are looking for

• Information about the person needing care

• Any message or information you choose to provide

We may also collect technical information, such as:

• IP address

• Browser and device type

• Pages visited

• Time spent on our website

• Cookie and analytics data

How we use your information

We use your information to:

• Respond to your enquiries

• Help you find relevant care services or providers

• Share your enquiry with selected providers where appropriate

• Improve our website and services

• Send helpful information where you have agreed to receive it

• Keep our website secure

• Meet legal or regulatory requirements

Sharing your information

We do not sell your personal information.

Where you ask us to help you find care or related services, we may share relevant details with selected third-party providers, such as care homes, home care agencies, legal advisers, financial advisers, mobility providers or other support services.

We may also share data with trusted service providers who help us run our website, manage enquiries, send emails or analyse website performance.

Sensitive information

Some enquiries may include health, care, disability or support needs. This type of information is handled carefully and used only where necessary to respond to your enquiry or to help connect you with suitable support.

Marketing

We may send you updates, guides, or useful information to which you have agreed to receive.

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

Cookies

Our website may use cookies and similar technologies to improve your experience, understand how the site is used and support website performance.

You can manage cookies through your browser settings. Where required, we will ask for your consent before using non-essential cookies.

How long we keep your information

We only keep your personal information for as long as necessary for the reason it was collected, including to respond to enquiries, maintain records, meet legal requirements or improve our services.

When we no longer need your information, we willsecurely delete or anonymise iy.

Keeping your information safe

We take appropriate steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

However, no website or online service can be guaranteed to be completely secure.

Your rights

Under UK data protection law, you have rights over your personal information, including the right to:

• Access the information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information

• Object to or restrict certain uses of your information

• Withdraw consent where we rely on consent

• Complain to the Information Commissioner’s Office

To exercise your rights, contact us at:

simon@caremeans.com

You can also contact the ICO at: www.ico.org.uk

Third-party websites

Our website may link to other websites. We are not responsible for how those websites collect or use your information.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact us

For questions about this privacy policy or how we use your personal information, contact:

Care Means
Email: simon@caremeans.com

Address: Clive Barn, Wem Road, Shrewsbury, SY4 3JH